Report a reaction

In brief

If a Vegalab Beauty Science product has caused a reaction, stop using it and email [email protected]. Include the product name, the lot number and expiry date from the carton, and what happened. We acknowledge every report, ask for anything we need to complete it, and record it against the product's lot number.

If there is swelling of the face, lips, tongue or throat, or any difficulty breathing, call emergency services now.

What to do first

1. Stop using the product. Rinse the area with water.
2. Get medical help if you need it. See a doctor or pharmacist if the reaction spreads, blisters, or has not settled within a few days.
3. Keep the product and the carton. Every carton carries its expiry date and lot number. The lot number is how we trace the exact product you used.
4. Take photographs of the affected area, in good light, as soon as you can and again over the following days.

What to include

• Your name and how to reach you.
• The product name and format, for example a 30 ml bottle or a sealed ampoule set.
• The lot number and expiry date, from the carton.
• Where and when you bought it.
• When you first used it, how often, and how much.
• Where on the face, body or scalp you applied it.
• Every other product used on the same area in the same period, including any professional treatment and its date.
• What happened, when it started, and how it has changed since.
• Whether you saw a doctor or pharmacist, and what they told you.
• Photographs, if you have them.

A report does not need to be complete to be useful. Send what you have, and we will ask for the rest.

What happens next

Every report is logged against its lot, reviewed, and answered. Reports are reviewed by lot and by formula, so that a pattern across several reports is found. How complaints feed our release and recall process is set out in the quality charter.

We use the details you send to investigate your report and to meet our reporting obligations.

Serious adverse events

Under MoCRA, the company responsible for a cosmetic reports any serious adverse event to FDA within 15 business days of receiving the report.

A serious adverse event is a reaction that leads to hospitalization, a life-threatening experience or an infection. It also includes significant disfigurement, such as a serious or persistent rash or a burn, and a significant or persistent change in appearance that was not intended. A reaction that needs medical or surgical treatment to prevent one of these outcomes counts too. If your reaction fits that description, say so in your report. Where products stand with FDA and Health Canada is on regulatory status.

Reporting to a regulator directly

You can also report a reaction to a cosmetic directly: in the United States to FDA through MedWatch, and in Canada to Health Canada. You do not need to choose between reporting to us and reporting to a regulator.

For professionals

Report any client reaction to a product used in your treatment room, with the client's consent to share their details. Include the full product sequence of the session, the lot numbers from the cartons, and the date of any other professional treatment in the preceding weeks. The protocol is the treating professional's clinical decision. The report lets us trace the product. Documentation for professional accounts is on professional documentation.

Related

How to patch test before first use, and which formulas declare allergens, is on patch testing and allergens. How to check that a product is genuine is on authenticity. The other safety pages are listed on the science hub.